Shipping Policy

 

At Fresa, we are committed to delivering your orders in a timely and efficient manner. Below are the details of our shipping policy to ensure a smooth delivery process.

Order Processing and Shipping

  • Processing Time: All orders placed through our website are typically processed within 3 working days from the date of payment confirmation. During this time, your order is carefully packed and prepared for shipment.
  • Shipping Time: Once processed, your order will be shipped to the registered shipping address provided at checkout. Delivery times vary depending on the destination, but you can generally expect your order to arrive within 3 to 10 days after it has been shipped.
  • Shipping Partner: We have partnered with reputable delivery services to ensure your order reaches you safely and promptly. You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.

Non-Delivery of Package

We understand that occasionally, there may be issues with delivery. Below are common scenarios and our policies regarding non-delivery:

  • Incorrect or Outdated Address: Please ensure that the shipping address you provide during checkout is accurate and complete. We recommend double-checking your address details before finalizing your order. If a package is returned to us due to an incorrect or outdated address, we will consider the order as closed. In such cases, no refund or reshipment will be issued.
  • Failed Delivery Attempts: In the event that the delivery partner is unable to deliver your package after multiple attempts due to the recipient being unavailable, the package may be returned to us. If this occurs, the order will be considered closed, and no refunds or reshipments will be provided.

No Return Policy

Please note that all sales made on our website are final and non-refundable. This means that once a transaction is completed, it cannot be canceled, returned, or refunded under any circumstances. We encourage customers to review their orders carefully before making a purchase.

If you have any questions or concerns about your order, please don't hesitate to contact our customer support team. We are here to assist you and ensure your experience with Fresa is a positive one.