Refund Policy

 

No Return Policy

At Fresa, customer satisfaction is our top priority. However, due to the nature of our products, all sales made through our website are final. This means that once a purchase has been completed, it is not eligible for return or refund under any circumstances. We kindly ask that you carefully review your order before completing your purchase to ensure that it meets your expectations.

Please be aware that this no return policy also applies to any items purchased during sales or promotional events. We encourage our customers to reach out to our customer support team with any questions before making a purchase.

Damages and Issues

We strive to ensure that every order arrives in perfect condition, but we understand that issues can occasionally occur during shipping or handling. Therefore, we ask that you thoroughly inspect your order upon delivery.

If you discover any damage, defects, or if you receive the incorrect item, please contact our customer service team immediately. To help us resolve the issue as quickly as possible, please provide the following information:

• Your order number
• A detailed description of the issue
• Clear photos of the damaged, defective, or incorrect item(s)

Once we receive your report, our team will promptly evaluate the situation. If your claim is approved, we will take the appropriate action, which may include replacing the item or providing a refund, depending on the circumstances.

Thank you for your understanding and cooperation.